Refund policy

At Halaluna, we are committed to delivering high-quality halal grocery products in excellent condition. This policy outlines the conditions and process for returns and refunds to ensure transparency and fairness for both customers and vendors.

Eligibility for Refunds

Refunds may be approved only under the following conditions:

Item arrived damaged, broken, or defective
Incorrect item was delivered (wrong product or variation)
Items are missing from the order upon delivery
Product arrived expired, spoiled, or compromised in quality upon arrival

Non-Refundable Cases

Refunds will not be granted under the following circumstances:

Change of mind after the order has been shipped or delivered
Incorrect or incomplete shipping address provided by the customer
Minor packaging variations that do not affect product quality or safety
Delays caused by courier or logistics providers after dispatch
Products that have been used, opened (unless damaged upon arrival), or tampered with after delivery

Refund Request Requirements

To ensure proper review and processing, customers must:

Report any issue within 48 hours of delivery
Provide clear photo and/or video evidence of the issue
Include order details (order number, product name, and description of issue)

Failure to report within the required timeframe may result in automatic denial of the refund request.

Refund Process

Customer submits a refund request through Halaluna support channels
Support team reviews the claim and verifies submitted evidence
Vendor may be consulted for confirmation if needed
Approved refunds will be processed using the original payment method or store credit (depending on platform rules)
Processing time may vary depending on payment provider

Final Decision

Halaluna reserves the right to approve or deny refund requests based on evidence, compliance with this policy, and internal review.

To return your product, you should mail your product to: PO Box 50 Venice California US 90294